Industries · Hospitality
Safe for guests, still welcoming
Hotels, restaurants, bars and event venues need officers who can stop trouble and still say good evening properly. We put licensed staff on your doors, in your lobby and along the back corridors, matched to the way you run service.
Most trouble starts at the door.
A late arrival who won't take no for an answer. A guest wandering into staff areas. A bag left on a chair. Small things become incidents when nobody is watching the right spot.
Front of house
Officers who greet as well as guard
Day and night
Cover through check-in, service and close
Logged
An incident report after every shift
Where we fit
Where Ignis Shield fits in hospitality.
The services hotels and venues ask us for most, picked from our full list.
Doors and bars
Licensed door supervisors check ID, manage the queue and calm things down before they spill into the street.
Door supervisionLobby and reception
A uniformed officer at front of house who knows guests by sight, signs visitors in and keeps an eye on luggage.
Residential concierge & front of houseGuest floors and staff areas
Key cards, fob readers and checks on service lifts, so guests reach guest floors and only staff reach the kitchen and stores.
Access controlCameras someone watches
CCTV over entrances, car parks and cash points, checked live by your officer and kept as evidence when you need it.
CCTV surveillance
Calm at the door
Security your guests only notice when they need it
How it works
From walk-round to first shift.
- 01
Site walk
We walk the venue with your manager: entrances, fire exits, bars, guest floors and the routes staff use.
- 02
Plan and brief
Positions, hours and house rules agreed in writing, including how you want guests spoken to.
- 03
On shift
Officers book on, patrol and hold their posts. Your duty manager can reach any of them all night.
- 04
Report
A shift report lands in your inbox with anything logged, from a refused entry to a lost bag.
This space is kept for a client's own words, once a client agrees to be quoted.
Ignis Shield
ReservedFAQ
Questions hotels and venues ask.
Will security put guests off?
Not when it's done well. We pick officers for manner as much as capability, and they dress and speak to suit your venue.
Do your door supervisors hold SIA licences?
Yes. Anyone working as a door supervisor holds the SIA licence the role legally requires, and we check it before every placement.
Can you cover a single busy night?
Yes. We cover regular rotas and one-off nights such as weddings, launches and bank holidays. Give us as much notice as you can.
What happens if there's an incident?
The officer deals with it, calls the police or an ambulance if needed and tells your duty manager. You get a written report by the next morning.
Can the same officers come back each week?
We try to keep the same faces on your venue, so they learn your regulars, your staff and your layout.
Get a free site assessment.
Tell us about the venue, your busiest nights and what worries you. We'll visit and send a written plan with a cost.
