ServicesResidential concierge
A welcoming desk that checks everyone
Your concierge is the first person a resident sees and the last check before a stranger walks in. Our officers greet people by name, sign visitors in, take in parcels and keep an eye on the cameras, while staying alert to anyone who should not be there. Apartment blocks, gated developments and mixed-use buildings, day or night.
Sectors we cover
- Hospitality
- Retail
- Residential
- Corporate
- Events
- Construction
- + sites that fall between them
Residents feel welcome. Strangers feel noticed.
24/7
Desk cover available
SIA
Licensed officers on the desk
Same faces
On your desk where possible
Every
Visitor and parcel logged
A front desk run properly.
The desk is where the building makes its first impression. Officers greet residents and guests, answer calls and questions, and sign people in and out while keeping track of who is inside.
Greetings and questions
Residents and visitors met at the desk, queries answered or passed to the right person.
Sign in, sign out
Visitors recorded on arrival and departure, so the desk knows who is still in the building.
Smart and calm
Uniformed, presentable and polite, even with a queue at the door.
Access without a checkpoint feel.
Everyone coming in is checked, but the lobby should not feel like a border crossing. Officers verify visitors against residents' instructions, issue passes and stop people following others through the door.
Visitors verified
Checked against what the resident has told the desk before they go up.
Passes and logs
Visitor passes issued and handed back, with times written down.
No tailgating
Officers watch the door and politely stop anyone slipping in behind a resident.
Parcels, keys and contractors.
Much of a concierge's day is practical. Parcels taken in and handed over, contractors let into plant rooms, and a resident who has locked themselves out helped back in.
Parcel room
Deliveries logged in and signed for when the resident collects.
Contractor access
Passes checked against the building manager's list before anyone is shown where to go.
Vans and parking
Delivery vehicles sent to the right bay, and visitors' cars logged.
Cameras watched from the desk.
The desk can usually see the building's CCTV. Officers watch the entrances, car park and communal areas, spot problems early and pass them to the building manager or the police.
Live view
Entrances, car park and corridors on screen at the desk.
Early warning
A propped fire door or a stranger in the bin store gets checked on foot.
Passed on properly
Issues reported to management with the time and what was seen.
First on scene when things go wrong.
Water through a ceiling, a fall in the lobby, a fire alarm at 2am. The officer on the desk responds first, keeps people calm, helps with the evacuation and meets the emergency services at the door.
First response
The officer attends, makes the area safe and calls whoever is needed.
Evacuation
Residents guided out and the fire service met with the information they ask for.
Written up
An incident report to the building manager the same shift.
Nights and weekends covered too.
Buildings get quieter after hours, and residents who need help have fewer people to ask. Out-of-hours officers answer the phone, manage late arrivals, walk the building and lock up at the agreed times.
Overnight desk
Someone on the desk or on rounds through the night.
Building rounds
Corridors, car parks and plant rooms walked at set times.
Lock-up
Doors, gates and shared rooms locked and unlocked at the times you set.
Built for the problems lobbies have.
Most residential trouble starts at the front door or the parcel shelf. The service is set up around both.
People following residents in
Tailgating is the easiest way into a block. An officer at the door stops it politely.
Parcels that go missing
Every delivery is logged in and signed out to the resident.
Nobody on the desk at night
Out-of-hours cover means late arrivals and emergencies still meet a person.
Managers left guessing
Visitor logs, parking records, incident reports and handover notes, ready when you need them.
How it works
From a walk-round to a staffed desk.
- 01
Site survey
We walk the building, the entrances and the parcel room, and talk through how residents use the desk.
- 02
Desk plan
Hours, desk instructions, visitor rules, contractor lists and contacts, written down and agreed.
- 03
Deployment
Briefed officers start on the desk, with the same faces kept on your building where we can.
- 04
Reporting
Visitor logs, incident reports and handover notes, shared with the building manager.
Concierge or not
Concierge, receptionist or entry panel.
A receptionist welcomes people and a panel buzzes them in. A concierge officer does both jobs and knows when to say no.
Welcome
In person
Residents and visitors met by someone who knows the building.
Access
Checked
Visitors verified against residents' instructions rather than simply buzzed in.
Parcels
Logged
Deliveries recorded in and out, so a missing parcel can be traced.
Incidents
Handled on site
A trained officer responds first. A panel cannot.
Records
Written
Visitor logs and incident reports kept and shared with management.
The rules
SIA licensed
Where the role includes guarding, the officer needs an SIA licence. Ours hold one.
Rules we work toA resident's or manager's words go here once one agrees to be quoted. Until then, the desk logs speak for the work.
FAQ
Questions about concierge cover.
Is a concierge officer a receptionist or a guard?
Both at once. They greet residents and run the desk, and they also control access, watch the cameras and respond first to incidents.
Can we keep the same officers?
Where possible, yes. Residents get better service from someone who knows them, so we keep regular faces on your building and brief any cover officers properly.
Do you handle parcels and deliveries?
Yes. Parcels are logged when they arrive and signed out when collected. Large deliveries and contractors are met and shown where to go.
What hours can you cover?
A daytime desk, evenings, overnight or round the clock. We are available 24/7 and can mix a staffed desk with overnight rounds.
What happens in an emergency?
The officer responds first, helps with evacuation if needed, meets the emergency services and writes up an incident report for the building manager.
Do you cover office receptions as well?
Yes. Offices and commercial buildings are covered by our corporate front of house service, which works the same way.
Put the right person on your desk.
Book a free site assessment. We will walk the building with you and come back with desk hours, a plan and a quote.
