Privacy policy

Who we are

Ignis Shield Ltd is the controller of the personal data described in this policy.

• Company: Ignis Shield Ltd, registered in [England and Wales], company number [Company number]
• Registered office: [Head office address]
• Email: info@ignisshieldltd.co.uk
• Phone: +44 7453 458936
• ICO registration number: [ICO registration number]

If you have any questions about this policy or how we use your data, email us or call us using the details above.

What this policy covers

This policy covers personal data we collect through this website and through the emails and calls that follow from it. It does not cover:

• Data we process as an employer about our own staff, which is covered by a separate employee privacy notice.
• Data we process on behalf of our clients while providing services at their sites, such as patrol logs, incident reports or site CCTV. See the section on records made at client sites below.
• Other websites that we link to. Please read their own privacy policies.

Information we collect

When you ask for a quote or contact us

When you use the quote or contact form, or email or call us, we collect the details you give us. This usually includes your name, job title, company, email address, phone number, the address or area of the site you want covered, the services you are interested in, and anything else you include in your message.

When you apply for a job

When you apply through the website, we collect the information you give us. This usually includes:

• Your name, email address, phone number and home postcode or address.
• Your SIA licence details: licence number, licence type and expiry date.
• Your right to work in the UK.
• Your work history, qualifications, training and availability.
• Your CV and any other information you choose to send us.

Please don't include information about your health, ethnicity, religion or other special category data in your application unless we specifically ask for it.

Technical information

Our website is hosted by [Hosting provider]. Like most websites, its servers automatically record basic technical information when pages are requested, such as your IP address, browser type, the page requested and the date and time. This is used to keep the site running securely and to diagnose problems. We do not use this information to identify you.

SIA licence and criminal record information

An SIA licence is only issued after an identity and criminal record check, and some of our roles legally require one. When you give us your licence number, we check it against the SIA's public register of licence holders to confirm that it is valid and covers the role.

If your application progresses, we will carry out pre-employment vetting and screening before you are deployed. This may include checks of your identity, employment history and references, and a criminal record check. We will tell you what checks we will carry out, and why, before we start them. Information about criminal convictions is only processed where the law allows, under the conditions set out in Schedule 1 of the Data Protection Act 2018, and with appropriate safeguards in place.

How we use your information and our lawful bases

We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

We will only send you marketing emails if you have asked us to, or if you are an existing client and we are allowed to by law. You can opt out at any time.

Records made at client sites

When our handlers work at a client's site, they keep patrol logs and incident reports, and that site may have its own CCTV. Information recorded at a client's site is usually controlled by that client, or is covered by the signage and privacy information at that site. This website does not collect any of that information. If you think we hold information about you from a site we protect, contact us and we will help you or tell you who to approach.

Cookies

This website does not set any cookies and does not use analytics or advertising trackers. If that changes, we will update this policy first and ask for your consent wherever the law requires it.

Who we share your information with

We only share personal data where it is necessary, and we expect everyone we share it with to protect it. This may include:

• Service providers who help us run our business, such as our website host, form processing provider, email and IT providers. They act on our instructions.
• The Security Industry Authority, when we check a licence on its public register.
• Referees and screening providers, when we carry out pre-employment vetting with your knowledge.
• Professional advisers, such as lawyers, accountants and insurers, where needed.
• The police, regulators or courts, where the law requires it or where it is necessary to prevent or detect crime.

International transfers

Some of our service providers may store or process data outside the UK. Where they do, we make sure the transfer is protected, for example because the country benefits from UK adequacy regulations, or because we use the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses.

How long we keep your information

We keep personal data only for as long as we need it:

• Enquiries and quotes that don't lead to work: up to [24 months] after our last contact.
• Client records: for the length of the contract and up to [6 years] afterwards, for legal and accounting purposes.
• Unsuccessful job applications: up to [6 months] after we make our decision, unless you agree to us keeping your details for future vacancies.
• Successful job applications: transferred to your employee record and kept in line with our employee privacy notice.
• Server logs: for the period set by our hosting provider, typically a short time.

How we protect your information

We use appropriate technical and organisational measures to protect personal data, including access controls, secure systems and staff training. Only people who need your information to do their job can access it.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to delete your data in certain circumstances.
• Ask us to restrict how we use your data in certain circumstances.
• Object to us using your data where we rely on legitimate interests.
• Ask for your data to be transferred to another organisation in certain circumstances.
• Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@ignisshieldltd.co.uk. We will reply within one month, and there is normally no charge.

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

This website is intended for businesses and for adults looking for work. You must be at least 18 to hold a front-line SIA licence, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Contact

For any questions about this policy or your personal data, contact Ignis Shield Ltd at info@ignisshieldltd.co.uk, call +44 7453 458936 or write to us at [Head office address].