ServicesDoor supervision
A door team that sets the tone
Who gets in, and how they are spoken to on the way, shapes the whole night. Our door supervisors hold the SIA door supervisor licence the law requires. They work pubs, bars, clubs and private parties, checking ID, searching bags, keeping the count, calming things down early and writing up what happened, so your premises licence is protected.
Sectors we cover
- Hospitality
- Retail
- Residential
- Corporate
- Events
- Construction
- + sites that fall between them
Firm at the door. Civil to everyone.
SIA
Door supervisor licence on every officer
24/7
Any night, events and bank holidays
Same
Regular faces at your door where we can
Every
Refusal and ejection logged
Entry checks done properly.
Searches and ID checks are quick for the people who should be coming in and firm for those who should not. Officers follow your age policy and admission rules and record every refusal.
ID and age checks
Every doubtful ID checked against your policy.
Bag and person searches
Carried out consistently, politely and by the right officer, with banned items kept out.
Guest lists and tickets
Names and tickets checked before the rope opens.
Capacity and the queue outside.
A venue over capacity is unsafe, and a messy queue upsets the neighbours as much as the licensing officer. We keep a live count, pace entry at peak times and keep the pavement clear.
Live count
Ins and outs tracked against your limit.
Queue kept orderly
Barriers, spacing and a word with anyone causing trouble.
Entry paced
Fewer people at once when the floor is full.
Calm before it turns.
Most trouble at a door is settled by tone and timing, not force. Officers read the room early, take the heat out of a situation and only remove someone when there is no better option.
Spot it early
Raised voices and tense groups noticed before they boil over.
Talk first
A calm word and a way out for everyone.
Proportionate and safe
Any removal done carefully and written up.
Inside the venue, too.
Door supervision does not stop at the door. Officers walk the floor, check toilets and outside areas, and look out for anyone who is vulnerable, drunk or being targeted.
Floor and area patrols
Dance floor, bars, toilets and smoking area.
Vulnerability
Customers who need help get it, and get home safely.
Support for bar staff
Backup when a refusal of service gets awkward.
Closing time, handled.
The end of the night carries as much risk as the middle. We run a controlled close-down, move people on calmly and help with the final sweep, which is often what a licence review looks at.
Controlled close-down
Lights up, music down, people out in stages.
Calm dispersal
Crowds moved on without spilling into the street.
Final sweep
Toilets and corners checked before lock-up.
Records that protect your licence.
Refusals, ejections, first aid and anything else of note are written up on the night. When a licensing officer asks, you have a record rather than a recollection.
Refusal and ejection log
Who, when and why, every time.
Incident reports
With witness details and footage references.
Handover to management
A short note for the duty manager at close.
Built for a busy night at the door.
Fake ID, a venue filling up too fast, an argument at the bar and no record when the licence comes up for review.
Underage or fake ID
IDs are checked against your policy and refusals are logged.
Too many people inside
A live count and paced entry keep you within your limit.
Arguments that escalate
Officers step in early with a calm word.
No record at licence review
Refusals, ejections and incidents written up on the night.
How it works
From a venue walk to a door team.
- 01
Site survey
We visit your venue, read your licence conditions and look at doors, queues and exits.
- 02
Security plan
Team size, positions, search policy, age policy and who calls the shots, in writing.
- 03
Deployment
Licensed door supervisors briefed on your venue and regulars, the same team where we can.
- 04
Reporting
Refusal logs, incident reports and a handover to your duty manager every night.
Who's on the door
A licensed team, or staff on the door.
Bar staff can count heads. A trained door team screens, de-escalates and keeps records your licence depends on.
Screening
Thorough
ID, searches and guest lists handled the same way every night.
Conflict
Defused
Officers trained to calm a situation, not inflame it.
Capacity
Counted
A live count keeps the venue inside its limit.
Welfare
Watched
Vulnerable customers are noticed and helped.
Records
On the night
Refusals and incidents logged before close, not pieced together later.
The rules
Licence required
In the UK, door supervision at licensed premises needs an SIA door supervisor licence.
Rules we work toWords from a client go here once one agrees to be quoted. Until then, the shift logs speak for the work.
FAQ
Questions venues ask about door teams.
Are your door supervisors licensed?
Yes. Every officer on your door holds an SIA door supervisor licence, which UK law requires for this work at licensed premises.
How many door supervisors do we need?
It depends on your capacity, layout and any conditions on your premises licence. We read the licence and walk the venue before suggesting a number.
Can we have the same team each week?
Wherever we can, yes. A team that knows your regulars, your layout and your managers handles a hard night far better.
Do you keep a refusals and incident log?
Yes. Refusals, ejections and incidents are recorded on the night and handed to your duty manager.
Can you cover private parties and one-off events?
Yes. Birthdays, weddings, corporate functions and busy nights at your venue. We agree the guest list, the house rules and the emergency plan with you before the night, not at the door.
What happens if someone is hurt?
Officers follow your first aid arrangements, call the emergency services where needed and write up what happened.
Put a calm, licensed team on your door.
Book a free site assessment. We will visit your venue, read your licence and come back with a plan and a clear quote.
